I once worked at a funeral home alongside many “old timers” who had their certain way of doing things and refused to listen to any other way.
These people said I was crazy when I visited my preneed customer’s homes.
They told me it could never work!
“Nobody likes sales people coming to their home”, they insisted. According to them, it was impossible to sell funerals in December because “nobody buys anything around the holidays”.
Stainless steel vaults and caskets added to their list of what couldn’t be sold.
Cowboy Wisdom and Preneed: Some days all you can do is smile and wait for some kind soul to come pull you out of the bind you got yourself in.
My father is a 75 year old farmer who's tougher than shoe leather and meaner than a junkyard dog but he's my Dad and I love him...
most of the time!
He reminds me a little of John Wayne... talks low, talks slow and he don't say too much but what he does say has substance.
My mother had two overused sayings about attitude that I didn′t fully appreciate until recently!
“Practice makes perfect,” was generally reserved for one of two occasions. Either my fingers were sore from the old keys of an ancient upright piano during practice or I was on the ground after being bucked off a horse.
This month I had an article written, edited and rewritten. It was good but just good… You don’t need another article on how to train your salespeople or serve people.
In the early morning hours today I got that phone call we all dread to tell me my Grandmother “MawMaw” passed away.
I've seen people do some amazing things with horses, but I've never seen anyone train a horse to sell funerals!
However, training a horse and selling funerals are more similar than you might think.
Think of your favorite restaurant, your favorite hotel or your favorite grocery store.
What is it about that particular place that keeps you coming back?
It most cases, it’s the little things.