Rapport… Are You Building It?

We work hard for every prospect. Tireless effort goes into getting the appointment through the door. We memorize our scripts, prepare for objections and set everything in line to close the deal.

Did you remember the most important step?
Building customer rapport?

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Socrates’ Secret to Success

One day a bright student wishing to be successful asked Socrates, “Teacher, I have studied many years with you and even though I have learned many things I still have not learned the secret to success or what it really takes to be successful. Please train me in this mystery.”

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Funeral Webcasting: A Long-Distance Solution

Funeral Webcasting for Preneed ServicesLast week I had the opportunity to recommend funeral webcasting to one of my preneed agents, from the recent loss of her uncle.

Many of her family members live out of state, and would not be able to attend the funeral.

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Preneed Manager Spotlight: Graciela Jaloma

Graciela Jaloma has been in the insurance business for over 20 years, 15 of those being focused on final expense and preneed sales. She began as an independent agent helping families and funeral homes, and then in 1999 she honed skills in recruiting, training, and managing her own agent group…

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